Teaching & Training
Police Diversity Training
Leadership Academy
P.C. Paralysis

Presentations by Center For Human Diversity

Unintentional Discrimination*

People may unintentionally discriminate against others even while consciously making every effort to behave in a non-racist manner. This course examines the presence of unintentional racism through the continuum. Participants will discuss the benefits of culturally competent services in the reduction and elimination of barriers, and in the creation and maximizing of opportunities for access to services, care, and education. Strategies to inhibit the presence and formation of barriers to success will be examined and outlined.

The Paralysis of Political Correctness

The trail of ruined careers due to “PC” missteps leaves no doubt that in America now, on any given day, people in the highest – even “untouchable” – positions can be brought down by simply saying the wrong thing, at the wrong time, in the wrong place, to the wrong people. Valda Boyd Ford finally provides maximum clarity on the issue. Through an extraordinary use of personal anecdotes and creative case studies (“Where does she find all those interesting examples?”), Valda Boyd Ford offers common sense, applicable solutions to the growing PC dilemma. Through identifying and defining “The Four Basic Fears That Cause Paralysis of Political Correctness,” participants explore diverse strategies that can minimize and/or eliminate this mood killing, meeting room deadening, hard feelings inducing, and now too often unforgiving social misstep. This is an unmatched opportunity to understand and resist this downward slide of overreaction and misunderstanding that virtually threatens freedom of speech in America today.

Customer Service in the Real World*

While it may be the old standard to teach that “the customer is always right” – it is less and less likely to feel like it on the average day. Learn to enhance your bottom line by improving communication with internal and external customers using real world situations. Participants learn how to address challenges like language and cultural barriers, religious differences, rude behavior, and the importance of respect in a demographically evolving community. This session is sure to create lively discussion and provide practical strategies for the difficult world of the customer service professional.

Organizational Approaches to Cultural Competency:Practical Solutions for Leaders

More than ever before, leaders need to know how to capitalize on the amazingly swift changes in demographics in the surrounding communities. This course offers managers and executives the opportunity to lead by example and recognize an array of professional development responsibilities by assessing the readiness of an organization to embrace cultural competence, determining the present climate regarding cultural competence and discussing a plan to achieve cultural competence objectives.

Disability, Diversity and Denial of Privilege*

There are over 40 million Americans with disabilities. People who are caregivers and service providers face a myriad of challenges in serving individuals with physical, cognitive, neuromuscular, behavioral, and other diverse needs. It is critical that individuals and organizations recognize the importance of respectfully serving this underserved population as people first and their disability second. Best practice deems it critical that organizational policies, procedures, and practices be focused on the person and not the “disability”. Participants address the role of cultural competence in ensuring quality care and services for people with disabilities.

Just Speak Slow and Loud: Linguistic Challenges in the Millennium*

Whether you work in a human service, law enforcement, education, or clinical environment, cultural and linguistic competency are essential components of the workplace. This course examines federal statutes and regulations regarding linguistic challenges in the workplace; explores Culturally and Linguistically Appropriate Services (CLAS) standards; and malpractice laws.

Don't Touch the Monk: Learning and Sharing with Diverse Cultures

From Africa to Arabia, China to Canada, San Francisco to St. Croix, this session addresses the universality of the human experience while noting real and perceived differences. The participant is guided through twenty years of globe-trotting, volunteer experiences, and every day foibles by Valda Boyd-Ford, a nationally and internationally renowned motivational speaker. From her experiences as a clinical nurse to a nurse manager to a nurse educator, Valda learned from all she met while her passion and her profession took her to places far and near. She brings a down-to-earth informality to her presentations – making her one of the most intellectually disarming, humorous, and effective presenters on race, ethnicity, privilege, and cultural competency in the nation. In this presentation, Ms. Boyd-Ford shares the wisdom of her experiences through storytelling, slides, and videos. This is a great presentation for any organization celebrating cultural awareness and diversity.

Race and Racism: Biology, Anthropology and Mythology

It is obvious that people look different. However, what do these differences mean? Are they biological or are they sociological? Are they based on race or geography? Has race always been with us? It is evident that race affects our daily lives, but how? This presentation explores and contrasts the historical basis of our current use of the term “race” with the latest scientific evidence of the day. Participants will discuss race from a variety of historical and present-day perspectives used to determine and classify race.